2.4 KiB
| name | about | title | labels | assignees |
|---|---|---|---|---|
| Bug report | Create a report to help us improve | Client goes crazy when I mash the keyboard | bug, triage |
Operating Systems
---BEGIN HELP---
Remember: Delete the help text (between ---BEGIN HELP--- and ---END HELP---).
Technical support: https://symless.com/contact/customer-support?help-option=GitHub
For example:
Server: niceOS 10.42 Client: Awesome XP SP13
Please distinguish which operating system is the client and which is the server. The server is the computer that the mouse and keyboard are shared from.
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Synergy Version
---BEGIN HELP---
If you're not using the latest version of Synergy, please update first: https://symless.com/synergy/downloads
Please don't rely on Linux package manager versioning, they often get it wrong. If using the command line, you can use the --version arg to get your installed Synergy version, like so:
Synergy 1: synergys --version
Synergy 2: synergy-core --server --version
If you're using the Synergy 1 config app (main Synergy app) then go to the Help menu, and click About. In Synergy 2 Beta, the version is displayed at all times.
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Steps to Reproduce
---BEGIN HELP---
This is the most important part. Try to remember exactly what exact steps caused the bug. Please make sure the steps are numbered and concise, like so:
- Do a little dance
- Make a little love
- Get down tonight
Expected: Awesome things to happen Actual: Not so awesome things happened
Before submitting, try to reproduce the bug based on the steps you provided.
---END HELP---
Log URLs
README & DELETE
---BEGIN HELP---
Please do not paste entire logs here, it looks really silly. Instead, upload your logs, and share the URLs to the uploaded logs. Here's how you that:
Synergy 1: https://symless.com/help/s1-troubleshooting/s1-sending-logs Synergy 2: https://symless.com/help/s2-troubleshooting/s2-sending-logs
Make sure you say which log is for which computer, and also which computer is the client and which one is the server. This helps to avoid any confusion.
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Extra Info
README & DELETE
---BEGIN HELP---
- Attach any screenshots
- What maybe causing it?
- Are there any workarounds?
- What other apps are you running?
- Does it stop you using Synergy entirely?
- Did restarting Synergy or the computer help?
- Is there anything else you can think of
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