89 lines
2.4 KiB
Markdown
89 lines
2.4 KiB
Markdown
---
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name: Bug report
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about: Create a report to help us improve
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title: Client goes crazy when I mash the keyboard
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labels: bug, triage
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assignees: ''
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---
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### Operating Systems ###
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---BEGIN HELP---
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Remember: Delete the help text (between `---BEGIN HELP---` and `---END HELP---`).
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Technical support: https://symless.com/contact/customer-support?help-option=GitHub
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For example:
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Server: niceOS 10.42
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Client: Awesome XP SP13
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Please distinguish which operating system is the client and which is the server. The server is the computer that the mouse and keyboard are shared from.
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---END HELP---
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### Synergy Version ###
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---BEGIN HELP---
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If you're not using the latest version of Synergy, please update first:
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https://symless.com/synergy/downloads
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Please don't rely on Linux package manager versioning, they often get it wrong. If using the command line, you can use the `--version` arg to get your installed Synergy version, like so:
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Synergy 1: `synergys --version`
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Synergy 2: `synergy-core --server --version`
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If you're using the Synergy 1 config app (main Synergy app) then go to the Help menu, and click About. In Synergy 2 Beta, the version is displayed at all times.
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---END HELP---
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### Steps to Reproduce ###
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---BEGIN HELP---
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This is the most important part. Try to remember exactly what exact steps caused the bug. Please make sure the steps are numbered and concise, like so:
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1. Do a little dance
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2. Make a little love
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3. Get down tonight
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Expected: Awesome things to happen
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Actual: Not so awesome things happened
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Before submitting, try to reproduce the bug based on the steps you provided.
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---END HELP---
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### Log URLs ###
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# README & DELETE #
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---BEGIN HELP---
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Please do not paste entire logs here, it looks really silly. Instead, upload your logs, and share the URLs to the uploaded logs. Here's how you that:
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Synergy 1: https://symless.com/help/s1-troubleshooting/s1-sending-logs
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Synergy 2: https://symless.com/help/s2-troubleshooting/s2-sending-logs
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Make sure you say which log is for which computer, and also which computer is the client and which one is the server. This helps to avoid any confusion.
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---END HELP---
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### Extra Info ###
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# README & DELETE #
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---BEGIN HELP---
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* Attach any screenshots
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* What maybe causing it?
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* Are there any workarounds?
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* What other apps are you running?
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* Does it stop you using Synergy entirely?
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* Did restarting Synergy or the computer help?
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* Is there anything else you can think of
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---END HELP---
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